Financial Aid Call Center – Temporary
Organization: Regency Beauty Institute
Description:
As one of the nation’s leading cosmetology education providers, Regency Beauty Institute has over 80 conveniently located campuses — from Arizona to South Carolina and from Texas to Minnesota. Regency Beauty Institute is the trusted brand behind the Studio Luma® program, an entirely new, research-based cosmetology teaching method designed to result in deeper engagement, better preparation and faster learning. Regency professionals are dedicated to meeting the needs of today’s connected, creative cosmetology students — who we recognize as artists — and teaching them relevant, real-world salon skills.
Position overview:
Regency is seeking highly motivated individuals for temporary positions. The Financial Aid Call Center temps will assist in providing information, advice and resources to prospective and active students to ensure an acceptable payment plan to cover their tuition. This includes pro-actively assisting prospective and active students with completing their financial aid within established deadlines and service levels. The Financial Aid Call Center temps will maintain financial aid program integrity and compliance with State, Federal and accreditation regulations.
Given the student service and support orientation of this role, it is essential that the individual in this role be able to work a regular and reliable schedule and be able to work overtime when necessary, in the discretion of management, to meet company needs.
Reports to: Financial Aid Supervisor
Compensation: $13-$15/hour depending on qualifications
Schedule: Temporary position: Varied months March through October, Full-time, general business hours with minimal evening hours required
Type: Full-time (35+ hours/week)
Experience required: 1-5 years
Location: Regency Headquarters, St. Louis Park, MN
Primary Responsibilities:
- Conduct preliminary financial aid interview via telephone and complete questionnaires with prospective and active students
- Provide prospective and active students with accurate information regarding the application process and their estimated eligibility for State and/or Federal assistance or alternative financing
- Make high levels of outbound calls to prospective and active students
- Respond to high levels of inbound calls from prospective and active students
- Maintain appropriate ticket and phone service levels
- Perform diligent follow-up on missing paperwork due from students to complete their files within established deadlines and service levels
- Accurately answer student questions regarding financial aid
Skills and Experience Required:
- Strong interpersonal and communication skills
- Experience in cosmetology industry and/or education a plus
- Strong phone skills
- Excellent organizational skills with ability to manage multiple assignments, set priorities and meet deadlines
- Ability to grasp complex federal regulations with training
- High ethical standards
- Previous customer service skills preferred
To apply for this position, please visit www.regency.edu
Contact:
Kate Swanberg
1600 Utica Ave S, 9th Floor
St. Louis Park, MN 55416
763-277-7326
kswanberg@regency.edu